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"Best Buy" Extended Warranty Offers. Are They Working A Sales Fraud? Customer Beware!

There I am sitting down at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting around to receive my personal computer that has been pre-loaded with Norton 360 and working out an issue with a content blocker. The sales rep is scratching down figures trying to sell a couple next to me 3 computers for their kids for Xmas.

Ok Sir - he states. So you're looking at this full price $89 for Norton 360 $20 for recovery cd x 3, additionally $30 each for a 2 year extended warranty offer. So that's $90 TOTAL for the 2 years extended warranty which will cover ALL THREE COMPUTERS.

$30? Excuse me? Did I hear that right?

I lean in a bit more so I could listen to the pitch as well. He repeats the figures back to the wife who is actually calculating all of the totals and repeats $30 x 3 for a 2 year extended warranty for all three computers.

What the heck? I interrupt the sales pitch.

Excuse me, sorry to disrupt, however did I just hear you state that a two year extended warranty is $30?

Indeed that is really precise he says. My manager approved that.

Really? I say. You mean the same lady that just charged me $190 for a 3 year extended warranty?

I call the lady over and present her my bill. What type of business are you individuals operating here? I say.

And so permit me to get this straight... A 2 year extended warranty for THREE computers is $90 and a 3 year extended warranty for ONE personal computer is $190?

I ask to speak with the General Manager and the lady departs for around 15 minutes.

She arrives back and says that the General Manager has given me a 50% price drop on my extended warranty package. I request to speak with him myself and she is gone for another 10 minutes. By this time I'm contemplating to myself, these people are total fraudsters.

The General Manager comes over and then I put out my hand to shake his hand and then he looks at me with this serious look and pulls an Arnold Schwarzenegger "HE MAN" grip and almost crushes my hand. He takes this really stern stance like we're gonna have a "scrap" or something.

What on earth is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm pondering?

He proceeds to provide me a $50 refund and gets into this volume purchasing spiel and tells me that if I order 3 computers I will acquire this type of discount as well. By this time - I'm thinking to myself, these guys are total cons. And so I proceed to the checkout to re-crunch the figures in my head to try and figure precisely what has just gone down.

I call the General Manager once again and say - Did I hear you just give me $50 off when you're Manager just offered me 50% discount?

$50.....50% - I must have gotten the figures confused he says.

I don't think so. I request a full refund. All I can say is BUYER BEWARE!! If I hadn't seen it myself I would have never assumed it could happen for real.

What I feel to be the case is that the sales managers are skilled to eye up the buyer - look at their clothes, their footwear and their jewelry to figure out what they feel they can scam for each deal and what they can get away with. It seems that at the Best Buy in Coquitlam - a 2 year warranty can go for as low as $30 if you're a couple buying 3 computers and if you're a business man putting on a Rolex, you can expect to pay $190 for 3 years. WOW!

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